请百度搜索班尼戈阀门(嘉兴)有限公司-德国班尼戈(中国)  官网找到我们!

服务承诺



1、充分与客户沟通,了解客户的服务要求。如若需要时将协助客户选用阀门及材质、规格、安装、操作、维修之说明。 
2、建立客户档案,按定单定人追踪落实客户的每一项服务需求。 
3、在生产备货期间,接受客户提出的进度、质量查询及其他任何咨询。 
4、对每个阀门建立独立系列号(I.D.NO :)管制,在阀门的寿命周期内实行跟踪服务。 
5、为了客户正确安装和使用,将提供安装操作使用说明书。 
6、保证严格履行、兑现产品“三包”服务。客户在正确的安装和使用条件下,若产品出现质量问题,我司保证在一月内包换。客户不满意时一星期内包退。售出产品一年内包修。 
7、对供货、使用中出现的异常情况,不论何因,我司都将先积极解决或协助解决问题,以保证客户的工期和正常使用。 
8、对客户提出的质量异议,我司保证在24小时内作出处理意见。若需现场解决,保证派人到场处理,并做到问题不解决服务人员不撤离。

 

1, fully communicate with customers, understand the customer service requirements. If necessary, will assist customers to choose the valve and material, specifications, installation, operation, maintenance instructions.

2, establish customer files, according to the order of person tracking, implementation of customer's every service needs.

3, in the production of goods during the process, accept the customer's progress, quality inquiries and any other consultation.

4, set up independent serial number for each valve (I.D.NO

(control). Follow up service in the life cycle of valves.

5, for the correct installation and use of customers, will provide installation operation instructions.

6, ensure strict performance, cash product "three package" service. Under the correct installation and use of the customer, if the product quality problems occur, I guarantee the replacement within one month. The customer is not satisfied with the return within a week. Products sold within a year of repair.

7, for the supply and use of the abnormal situation, regardless of the reasons, our company will first actively solve or help solve the problem, in order to ensure the duration of the project and normal use.

8, the quality of the objection raised by customers, I guarantee that within 24 hours to deal with opinions. If the scene needs to be solved, ensure that the person sent to the scene to deal with, and to solve the problem is not solved, the service staff will not withdraw.




0573-8268 9418
浏览手机站